Delivery Information
We offer convenient and reliable delivery services for all our rental items. Our team will ensure that your rentals are delivered on time and set up according to your specifications
Delivery Service Policy
- Our delivery service begins at 7:00 AM. Please ensure that a contact person is present at the time of setup. We deliver to most areas in Fairfield and Westchester Counties. For specific delivery areas and prices, please contact us at (475) 232-3839.
- To properly install an inflatable unit, we require access to electricity within 75 feet of the unit. If electricity is unavailable, we can provide a generator for an additional fee. The inflatable must be positioned away from low-hanging branches, power lines, and chain link fences. It can be set up on grass or pavement, provided the area is clear of rocks, sticks, broken glass, and pet droppings.
- Drop-off times range from 7:00 AM to 1:00 PM, with pickups starting at 5:00 PM. If you require additional time, please discuss this with us before setup. All-day rental is defined as 6–8 hours with the rented equipment.
- In the event of heavy or steady rain, winds exceeding 15 mph, or temperatures below 45 degrees, we consider the weather inclement. Once the unit is set up, no refunds will be issued due to inclement weather.
- Full payment is due before delivery and can be made in cash or Zelle. All fees and taxes are included in your bill. Deposits are non-refundable, except in the case of a canceled party due to inclement weather.
- Cancellations will be refunded in the form of a rain check, which can be applied to any future order or rescheduled event within 365 days of the original booking date.
Before We Deliver: Ensuring a Smooth Installation Experience
Our goal is to make sure your event setup is as seamless as possible, so you and your guests can enjoy every moment. To help us avoid any delays or issues, please take note of the following items before our arrival:
- Clear Driveway: Ensure the driveway is clear of cars and obstacles both upon our arrival and when we return for pickup.
- Presence During Delivery: Have someone present at the time of delivery to guide our team on where to set up.
- Clear Path: Ensure a clear path at least 3 feet wide is available for delivery to the setup spot.
- Open Lawn Area: The setup spot should be an open lawn area with sufficient clearance from tree branches and other obstructions.
- Power Source: If not renting a gas-powered generator, ensure the power source is within 75 feet. For multiple items, multiple circuits may be required to avoid overloading.
- Accessibility: Choose a setup location easily accessible from the driveway or street, without severe slopes, steps, or stairs.
- Avoid Power Lines and Water Bodies: Do not place the inflatable under or near power or utility wires, or close to swimming pools or bodies of water.
- Secure Setup Area: We use 18-inch ground stakes to secure our inflatables, so please ensure there are no underground sprinklers or buried wires nearby. Mark all sprinkler lines and wires, as we are not liable for any damage.
- Clear Debris: Clear the setup site of sharp sticks, animal waste, large rocks, and other debris. Cover any spots with animal waste residue to protect our equipment.
- Clean Hard Surfaces: Sweep or use a blower to clean hard surfaces like driveways and parking lots before setup.
Following these guidelines will help us provide you with a smooth and hassle-free installation experience. Thank you for your cooperation!